- Company: Adani Group
- Location: Ahmedabad, Gujarat, India
- Type: Full-time
- Application Deadline: December 25, 2024
Role Overview
Adani Group is seeking a highly skilled Tower Lead – Techno Commercial to join their dynamic team in Ahmedabad. The role involves leading and managing the Supplier Management Transactional Support Services within the Global Capability Center (GCC) framework. The position is pivotal in ensuring efficient service delivery, operational excellence, and fostering stakeholder relationships.
Responsibilities
1. Service Delivery Setup and Operations Management
- Collaborate with the Service Delivery Lead – GCC TCC and Head – GCC TC to design and establish Supplier Management Transactional Support Services.
- Act as the sole accountable leader for service operations, deliverables, and outcomes as defined in the GCC Scope and SLA.
- Transition and stabilize operations by:
- Engaging with BU Stakeholders and CPOs to finalize process design for supplier registration, onboarding, and performance management.
- Updating detailed SOW, policies, and SLA/KPI frameworks.
- Securing sign-offs on headcount and process migration activities.
2. Customer and Stakeholder Engagement
- Build strong relationships with internal stakeholders influencing GCC operations.
- Identify evolving business requirements and adapt operational workflows in collaboration with the Head – GCC TC.
- Implement effective communication models, including ad-hoc discussions, formal reviews, and structured updates.
- Obtain sign-offs on SOPs, SLAs, and process change requests from stakeholders.
3. Operational Delivery and Service Excellence
- Monitor and deliver supplier data quality aligned with agreed standards.
- Design validation checks to enhance data accuracy, minimizing entry errors.
- Govern supplier registration, qualification, performance management, risk assessment, and administration.
- Conduct training sessions for suppliers and stakeholders to boost process efficiency.
- Drive innovation by enhancing supplier management processes and fostering collaborative initiatives.
4. People and Performance Management
- Lead and mentor operational team leads for effective people management.
- Address team challenges promptly, working with HR to implement corrective actions as needed.
- Conduct performance appraisals, one-on-one reviews, and skip-level meetings.
- Ensure team members are well-inducted into the operations model, governance mechanisms, and business scenarios.
- Promote a customer-centric culture through process awareness sessions.
5. Operations Process Improvement and Knowledge Management
- Leverage AI, automation, and digital tools for year-over-year productivity improvements.
- Represent GCC in cross-functional councils to drive standardization across sectors.
- Deploy IT workflow tools for streamlined processes.
- Align process improvement programs with business needs.
Qualifications
Educational Background
- Bachelor’s degree in Engineering, Commerce, or Management (MBA preferred).
- Certifications in Supplier Management Operations (e.g., IIMM, CSM, CPA) are advantageous.
Technical Expertise
- Proficiency in SAP, SAP Ariba (SLM module preferred), and MDG tools.
- Advanced skills in Excel functions and PowerPoint.
- Familiarity with SharePoint, workflow environments, and project management tools.
Experience
- 12-15 years of total experience, including:
- 5+ years managing teams in GCC or Shared Services environments.
- 3-5 years in supplier registration, qualification, and administration.
- 3-5 years in supplier performance evaluation and development.
- 1-2 years of SAP Ariba and SAP MM experience.
Specialized Knowledge
- Compliance: Familiarity with Indian corporate requirements (PAN, GST, RoC, MoCA), global VAT/WHT, international trade tariffs, and Denied Party Lists.
- Quality & Safety: Understanding ESG, financial compliance, and safety requirements for supplier onboarding.
Why Join Adani Group?
- Innovative Environment: Leverage cutting-edge digital tools, AI, and automation.
- Leadership Role: Influence high-impact decision-making and supplier management strategies.
- Growth Opportunities: Be part of a globally recognized organization with a focus on sustainability and operational excellence.